Profile of an eBay Buyer

While a business customer may be accustomed to long shipping periods, such as 4-6 weeks, between order and delivery of their purchase, many eBay customers will inquire about the status of a shipment only minutes after the payment is sent. Customers may also ask many questions about the product before bidding. While you may be unaccustomed to answering such questions before closing a sale, doing so helps to assure new eBay buyers that you are a responsible and responsive seller. Knowing that an eBay seller is helpful and responsive factors into most buyers' decisions on whether or not to bid for items. Most customers need to be assured of the level of customer service you as a seller would bring to the transaction. A quick and informative reply implies that you are professional, courteous, and will probably work after the sale to solve any problems that might occur. If the buyer's questions are ignored, that can imply that you wont provide a high level of service after the sale, which can discourage the buyer from investing time and money with your company.